Last updated: Septmeber 28th, 2020
Hale Homes (“us”, “we”, or “our”) operates the www.halehomesagency.co.uk website (the “Service”).
By visiting this website, you are accepting and consenting to the practices described in this policy.
1. Information we collect from you
We will collect and process the following categories of data about you:
The information you give us will include your name, address, e-mail address and phone number, as well as preliminary information about your business.
This also includes information that we receive from third parties, such as business partners, sub-contractors in technical services, advertising networks, analytics providers, search information providers and so on. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Social Media platforms
We operate social media platforms. These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol.
It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested so.
Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than 26 months.
2. Uses made of the information
All information about you that we collect or receive, whether of a personal or technical nature, may be used by us in the following ways:
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
To provide you with information about other goods and services that we, or our selected partners, offer that are similar or relevant to those that you have already purchased or enquired about, such contact will only be made by email or phone from which you can opt out at any time; To notify you about changes to our services;
To administer the Site and for internal operations, including troubleshooting, system and security updates, data analysis, testing, research, statistical and survey purposes;
To improve the Site to ensure that content is presented in the most effective manner for you and for your computer;
To allow you to participate in interactive features of our service, when you choose to do so;
As part of our efforts to keep the Site safe and secure;
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
To comply with our record keeping and information storage obligations and policy (please see the “Where We Store Your Personal Data” section below for more details).
Information we receive from other sources.
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
3. Disclosure of your information
We may share your information with:
We will disclose your personal information to third parties:
4. Where we store your personal data
All information that you provide to us is stored on our, or our selected business partners’, secure servers, and we will take reasonable steps to protect your information in accordance with this policy, including (without limitation):
All data sent via website forms is passed through a third party relay service and deleted after 30 days.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to the Site; and any such transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. Your rights
You have the following rights under law in respect of your personal information:
Should you wish to exercise any of these rights, you may do so at any time by writing to us at the address: Hale Homes, 15 Attenbury’s Lane, Timperley, Cheshire, WA14 5QE. In some cases, we are permitted to charge a small fee of no more than £10 in respect of our administrative costs.
If you feel that your rights have been breached in any way, you should contact Parman Gul at the address given above or lodge an official complaint with the Information Commissioner’s Office via their website (https://ico.org.uk) or by writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.